WHO-WE-ARE-t

BUSINESS PRINCIPLES

Serving our customer's best interest at all times is the cornerstone of our success

Our client’s interests always come before our own

  • Serving our customer’s best interests at all times is the cornerstone of our success. We endeavour to listen and respond to our customer’s requirements in a professional manner. Our success is measured by our client’s success.

Transparency in everything we do

  • Too many transactions we have seen in United States are mired in promotional hype. We aim to be transparent in everything we do, highlighting and discussing any risks and conflicts of interest, no matter how inconsequential, enabling our customers to make informed decisions
  • How can a business create transparency? The number one way to be more transparent is to implement open-book management practices. The financial information provided in an open-book approach creates an ownership culture in which employees start to see the business in the same way owners and executives see it.
  • This lifts the veil between upper management and the rest of the team, and allows for a more honest and collaborative relationship and improved communication. Along with open-book management, a financial literacy program must be developed so that employees have a foundation for understanding the information being shared. 

    Those business leaders who are open to new ideas and like the idea of transparency can dive deeper into The Great Game of Business operating system and community to fully understand how The Game can transform an organization. Creating more transparency in management, communication, and operations produces a positive impact, but you may need assistance in making the transition. Feel free to reach out to our business coaches to form powerful partnerships on your journey toward trust and openness.

  • Organizational transparency is an approach that tends to fluctuate, as certain business events and scenarios require a greater degree of discretion. As the amount of transparency changes, each individual’s perception of that transparency will change over time as well.
  • A great way to gauge company-wide perceptions about transparency is to conduct employee surveys. Through these surveys, trends can be analyzed and areas for improvement can be identified and addressed. This allows you to implement policy changes that move the company in the right direction.

    The following are general areas to cover in employee surveys to measure transparency in the workplace.

  • Secretive communication

  • Participatory communication

  • Accountable communication

  • Substantial information disclosure

  • Company integrity and goodwill

  • Overall trust

  • Overall transparency

Integrity and honesty

  • Assume full ownership and responsibility for every project we participate in.
  • Running a business that takes pride in being ethical and socially responsible is a challenge, and many companies end up cutting more than a few corners in the name of profit. If you dig deeper into those companies, you’ll probably find that honesty isn’t prized as an important characteristic. However, it’s nearly impossible for a business to build trust if honesty isn’t a guiding principle in how that company handles every aspect of its work process. In business, honesty isn’t only about doing things the right away, it’s also about expressing the values in which a company is founded.
  • It Establishes Your Work Culture, whether you run a top-down or a bottom-up organization, honesty is one of the most effective ways to establish the work culture that will propel your company to long-term success. Work culture is all about the values and beliefs that drive everything your company does, from how it makes its products to the way it markets those products and treats customers. As a leader, the importance you place on honesty can create the kind of work culture in which your employees feel empowered and validated. For example, do you frequently solicit feedback from rank-and-file workers about how they feel about their supervisors and managers? Do you have an open-door policy that allows employees to talk to supervisors about any issue without fear of reprisal? Are you transparent with your team members about why you made a decision that affects the company?
  • It Creates Consistent Workplace Behavior, when you create a culture built on honesty, you also help foster workplace behavior and activity that is consistent regardless of external influences. In other words, your employees will behave with a consistent code of ethics regardless of the circumstances. For example, an employee will remain respectful and helpful even when faced with a rude customer that is in the wrong.
  • It Builds Trust With Your Customers, companies spend years building loyalty and trust with their target audience, and a key method for building that trust is honesty. When customers perceive that a business does things the right way and cares about creating a quality product or service, they tend to reward that business. For years, The Reputation Institute has published an annual list of the most reputable companies in the U.S., which ranks businesses by their values, the trust they’ve built with customers, and having strong industry reputations.

Commitment to excellence in performance

  • How do we live our values and fulfill our mission to achieve excellence as a world-class organization? We know that to be excellent as an organization there must be consistent focus on improving the core business and providing better quality each day. A commitment to excellence is a first step to continuous improvement and the driving force behind top-rated organizations. It does not happen in silos. The entire organization must embrace the continuous improvement approach.​​​​​​​
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